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Our Service
What makes Léon & George different from other online plant shops?
At Léon & George, we focus on doing fewer things exceptionally well, prioritizing plant health, thoughtful design, and long-term success in real homes.
Exceptional Products
Every plant is hand-selected from trusted California growers and carefully inspected for quality, size, and overall health. Each one is trimmed, cleaned, styled, and treated in-house using our own all-natural soaps, fertilizers, and insecticides.
Plants are potted into premium planters selected for both form and function, with proper airflow and drainage, and finished with preserved forest moss. Our plant care products are also formulated in-house and produced locally using natural, time-tested ingredients.
Thoughtful, Safety-First Shipping
We don’t ship on guesswork. Shipping decisions are based on live conditions and plant safety thresholds, including temperature at the destination and along the shipping route, not convenience.
Every order is packed in custom-engineered insulated packaging, and when conditions aren’t safe, we proactively delay shipment rather than risk plant damage. This allows customers to order with confidence year-round, knowing their plant will only ship when conditions are right.
A Lifetime of Support and More, If You Want It
Every Léon & George purchase includes free lifetime access to our Plant Doctor service, with ongoing support from our team of horticulture experts.
For customers who want additional peace of mind, L&G Plus extends that care with priority support, discounted replacements, and simplified protection over time, designed for real homes, changing conditions, and long-term ownership.
Our commitment to quality doesn’t end at checkout. It’s built into every decision we make, from sourcing and preparation to shipping and ongoing care.
What's included with each plant set?
When you purchase a plant from Léon & George, you're getting a lot more than just a plant. Here's what's included with each of our sets:
Hand-selected, California-grown greenery, inspected for quality, beauty, and size. A plant that's trimmed, cleaned, styled, and treated with all-natural soap and insecticide.
Fitting to your choice of premium planter. All of our planters are curated and selected for their form and function. Each plant is potted for optimal airflow and drainage, and our ceramics are fully water sealed which means they won't damage your floors. Plant sets are finished with decorative preserved forest moss.
With certain planters, optional handmade wood stands crafted with teak or mahogany wood and finished with a non-VOC natural oil finish. Our stands also include felt pads to protect your floors. Upon arrival, easy care instructions for your plant.
Lifetime access to our Plant Doctors for any necessary plant care support along the way.
How can I contact you?
General question: hello@leonandgeorge.com
Press inquiries: press@leonandgeorge.com
Partnerships: partnership@leonandgeorge.com
Your plant story: plantstories@leonandgeorge.com
Need help with your plants? Sign in to your account and visit the Plant Doctor section.
What is your 45-day guarantee all about?
We want to assure you that anyone can be a successful plant owner. Our plants are all easy to care for and come with foolproof care instructions. It takes a little practice to develop a green thumb, but if the plant dies within your first 45 days, we'll replace it!
Read through our 45 Day Guarantee terms to see how it works.
What if something goes wrong with the plant?
Plants experience ups and downs (just like us!) and most problems can be fixed if detected in time. Make sure your plant is getting the amount of light and water as described on your care card, and that it has not been subjected to extreme temperature conditions or regular drafts of wind.
Exclusive for Léon & George customers, if you'd like support to diagnose the issue, please log in to your account here, then from the menu on the left, select "Plant Doctor". Tell us about what you've observed and don't forget to include photos of both the plant as a whole (from the bottom of the pot to its top most leaf, as well as close ups of the ailments.
Who are the Léon & George Plant Doctors?
Léon & George Plant Doctors are certified and trained individuals in botany and horticulture. They are seasoned experts in their professional lives as well as houseplant hobbyists at home and are excited to help you own and maintain beautiful indoor greenery!
Need to talk to a Plant Doctor? Simply sign into your account and fill out the contact form. One of our Plant Doctors will get back to you within 48 hours.
How will I know how to take care of my plant?
We include detailed care instructions with each plant and make it really easy to understand what your plant needs in terms of light, water, humidity, etc. And if you ever have any question not covered in the instructions, feel free to send us a message at hello@leonandgeorge.com